Faq - Shanghai Xianrong Packaging Co, Ltd.

Where is your packaging produced?

All packaging consultants, designers, sampler, R&D, production, dedicated machine facilities and professional staff are located in China. We are a direct manufacturer with 16 years of experience.
What are your minimum order quantities?

Usually 500 units. The MOQ is based on every unique box (e.g. size, design). Talk to one of our packaging consultants and we’ll guide you towards the best option.
What is your turnaround time for sample and mass production?

Sample ready in 3-7 business days. Mass production ready around 10-25 working days according to the volume.
Do you do digital or offset printing?

Normally the initial pre-production prototypes are digitally printed in CMYK. Mass production is using offset equipment.
What color cardboard packaging boxes do you offer?

We can make any color, any size, any design you need. 100% full customization.
What is the process to order custom gift packaging boxes?

A.A.Let us know the exact dimensions, quantity, and the type of customization you need and we will send you a price quote. B.B.We will also send you a template so you can lay out your artwork; C.C.Once the final artwork is submitted and the order is placed, you can either choose to make pre-production prototypes for your approval(it takes about 2 weeks.) or you can start the mass production directly(lead time is approximately 2-4 weeks, depending on quantity, customization, and order complexity D.D.You wait for the delivery.

What is the price?

For an accurate quote, please provide us with more details like logo or packaging customization requirements, quantity preference, shipping address, etc.
Can I order a sample of my gift paper box?

Yes, and we highly advise you to, especially for custom printed packaging boxes!
How much dose the sample cost?

The sample fee is according to your customized box, and the sample fee can be deducted when the bulk order is made.
What is the minimum quantity for mass purchase ?

Different models can be mixed in one container, but the quantity of each model should not be less than MOQ.The MOQ for each product is different, so it would be recommended to refer to the detail page of the product you are interested in. If you need further clarification, send me the product link, and I will reply as soon as possible.
What is the discount ?

Please tell me the goods and quantity you want, and I will give you a more accurate quotation as soon as possible
Which payment method do you accept?

We accept T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
What is your payment terms?

You’ll typically pay an initial balance. The remainder is due when the items are shipped.

Can I customize products?

Yes. Let me know the specific customization requirements and I will get back to you as soon as possible.
Can I customize the logo and packaging?

Yes, we can customize products based on your design and packaging requirements. Please send your detailed requirements to us.
How long is your production cycle ?

The production cycle for each product is different. If you need further clarification, send me the product link, and I will reply as soon as possible.

Can I get a sample?

Yes, we can do a sample or send a stock sample to you for quality confirmation.
How much for a sample ?

Please tell me the samples and other details you want, and I will quote you as soon as possible.

How is the quality ?

Quality is priority. We pay much attention to the quality check. Every product will be fully assembled and carefully tested before it's packed for shipment.
How do you control the quality ?

We will make samples before mass production and test them , After sample approved , we will begin mass production , Doing 100% inspection during production and then do random inspection before.

I would like to have a copy of your catalog

Pls contact our sales and will send you the catalogue
What are your best-selling products?

Our hot-selling product is the magnetic folding box, which is not only easy to fold, but also beautiful and suitable for many scenarios.
Do you have a certificate for the packaging?

Yes, We used paper that passed FSC, recycled material, soy ink and environmental material. And we also have the FAMA, ROHS, BSCI, EPR certificate.

Do you have an Supplier Report?

Yes, we can provides verified supplier report data and help you make better business decision via Alibaba.
Can you provide your certifications?

Yes,our sale will send it to you.
How many years has your factory been established ?

Our factory established in 2008.
Where is your factory located ?

Xianrong owns tow factories, one in Shanghai and the other in Dongguan,Shenzheng

How long will it take to ship to my country/address?

-For international shipping, it depends on the product quantity and delivery address. For a specific estimate, please provide these details so that I can quote the most cost-effective option.
What kind of packaging options do you offer ?

We use PP packaging, but we also customize packaging for our OEM customers.
How many pieces in a carton ?

The number of different products is different. Please tell me what you want and I will reply to you as soon as possible
what logistics company do you use ?

We use UPS, DHL, FedEx, EMS, TNT or the shipping agent as your request.
Do you support dropshipping?

We offer blind dropshipping. In other words, the price or any marketing material related to the supplier will not be included in the package.
How can I get accurate quote for different shipping options?

Please send us your detailed address so that we can provide you with the shipping options and relevant costs.
Which shipping methods do you use?

We offer sea, air, and land freight as well as express delivery. The specific options depend on the quantity of the order.
How about the delivery time?

Goods will be sent out within 3~5 business days after final payment. Any changes,we will inform you as fast as we can.

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