Q1:How to get samples? Is the sample charged? How long does the sample ship1) Send inquiries to contact the account manager to request the samples2) The stock samples are free. Sample fees are required for customized samples
3) After placing the order, we will produce free samples for your confirmation
4) The samples will be sent with in 7 days
5) Sample fee will be refunded according to the order amount
Q2:Where is your company located, How can I visit there
X-rhea Packaging Owns two factory in Shanghai and Guangzhou, We gain very good reputation among our customers for our professional, warm and thoughtful service. Because we know that a long terms business based on the quality control, price, packing, delivery time etc. And looking forward to your visit
Q3:How to ensure product quality
After confirming the order, we will send you the design draft for your confirmation, we have advanced equipment, maintaining on time every day to ensure good printing and cutting quality, and also a professional quality inspection team to ensure that each shipment is qualified

Q4:What information should I let you know if I want to get a quotation
-Size of the products Length x Width x Height
-material and surface handling We could advise if you’re not sure)
-printing colors could quote 4C if you’re not sure
-Quantity
-DDP price is our usual price term, if you need FOB/CIF price, please let us know your port of destination
-Design draft
If it is possible, please also provide with pictures or design sketch for checking. Samples will be best for clarifying. If not,
we will recommend relevant products with details for reference. We provide free 3d sample mock and professional design service for us

Q5:If I place an order with you, should I pay the import fee
We offer DDP price normally. The shipping cost and your local destination fees customs clearance fees will be charged by us. We also offer FOB/CIF price. It depends on you

Q6:What kind of format file is available for printing

The popular file type: PDF, CDR, AI, PSD, EPS

Bleed Size: 3-5mm.
Resolution: 300+ dpi. The higher, the better